Your customer’s experience,
in their own words.
Customer testimonials and case study films for your website, sales conversations and campaigns.
Sunzaun · Somerset Gourmet Farm customer case studyFinished customer story
Sunzaun at
Somerset Gourmet Farm.
A farm owner explains why he chose a vertical solar fence: reducing energy costs while keeping land available for farming. Watch the finished case study with sound.
▶ Play with sound- Client
- Sunzaun
- Story
- Customer experience at Somerset Gourmet Farm
- Format
- Interview + the installation in use
- Finished film
- 3 minutes, 1 second
One customer,
or a series.
- 01
Focused customer story · $3,500–$5,500
Planning range for a single half-day, on-location interview with two cameras and a polished main edit. Confirm the location, supporting footage, review rounds and exports in the proposal; travel and extra versions can change the estimate.
- 02
Multi-customer package · $8,000–$12,000
Planning range for a coordinated case study package with travel, supporting footage and three to five cutdowns. The number of customers, locations, shoot days and travel allowance must be agreed before this range can become a quote.
From customer selection
to approved film.
Choose the story
Pick a customer whose experience answers a real buying question. Agree the audience, locations, available evidence and deliverables before scheduling.
Prepare and film
Brief the customer, prepare open-ended questions and capture the interview alongside their work, team or product in use.
Review and deliver
Edit the main story, confirm factual claims with your designated reviewer and finish the agreed versions. Standard projects include 2-3 review rounds, confirmed in the proposal.
Details
Customer Stories,
in detail.
Overview
We plan the interview, film where the work happens and build the story around specific, supportable results. Based in Fresno, producing across the US.
The strongest customer story answers a buyer’s questions: what was the problem, why did this customer choose you, what changed, and what can they show? We develop an interview outline with your team, then leave room for the customer’s own language.
A proposal names the main film, any shorter edits, captions, aspect ratios and review rounds. A case study can support a sales page, an account team or a campaign; the placement and intended audience shape the edit from the start.
Questions
Common questions.
What should we send before a call?
The customer and their location, what they can discuss, your audience, deadline, budget range and intended placements. If the customer is not selected yet, share the use cases you want to cover.
Do customers need a script?
Usually an interview outline is more useful. We share topics ahead of time and use open questions so customers can explain their experience naturally. Any product claims and required disclosures are reviewed with your team.
Can we make several versions from one interview?
Yes. Plan the main film, short excerpts, captions and aspect ratios before filming. The proposal specifies each deliverable so an open-ended request for clips does not become an unclear editing scope.
Can you film customers in different cities?
Yes. We scope customer availability, locations, crew, travel and a consistent interview approach across the series. Production is based in Fresno and available across the US, with Germany projects by arrangement.
How long does production take?
Most video projects take 1-2 weeks. Customer scheduling and review availability can extend the calendar, so we plan backward from the required delivery date.
Which customer should your next buyer hear from?
Bring a customer, a use case or a shortlist. We will work through the story, production and budget with you.
Not ready for a call? Send a brief — written reply within one business day — or estimate your budget in two minutes.
- 2
- launch films featured by Y Combinator (Cosmic Robotics, Rhem Labs)
- 4 days
- Hemlock (YC F26): scoping call to a wrapped shoot
- 100K+
- impressions on Rhem Labs’ launch
- 45
- Whole Foods stores for 1971 Hook