Privacy Policy

Information We Collect

When you contact us through our website, we collect the information you provide, including your name, email address, phone number, company name, and any message content. We use this information solely to respond to your inquiry and provide our services.

How We Use Your Information

We use your information to:

• Respond to your inquiries and requests
• Provide our video production, web development, and marketing services
• Send you project updates and communications
• Improve our website and services

Phone Calls and AI Assistant Logs

If you call WERZ, our phone system or AI assistant may log call details such as caller number, call time, duration, transcript or summary, requested service, callback preference, and call outcome so our team can respond, manage bookings, and improve service quality. We do not use phone call logs to sell your personal information.

Text Message Communications

If you provide your mobile phone number through our booking form and select the SMS consent checkbox, we may use that number to send booking confirmations, appointment reminders, scheduling updates, customer care replies, and requested follow-up messages related to your consultation or booking. Message frequency varies based on your appointment and communication activity. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at hello@werz.ai.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, so long as they agree to keep this information confidential.

We do not sell, rent, share, or transfer mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies

Our website may use cookies to enhance your experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

Contact Us

If you have questions about this privacy policy, please contact us at hello@werz.ai.